Frequently Asked Questions

    No, you do not need to create an account with GoSlot.

    Upon making a Trustly deposit, your account will be automatically registered. The account data will be populated in the background using information sent to us by Trustly. 

    During this step, GoSlot can verify the player’s identity, age, and ensure that they are allowed to play. This ensures that your registration is quick and easy. It further ensures that GoSlot is compliant with the increasingly strict security regulations to keep our players safe. 

    A Trustly registration also allows you to make quick and easy automated withdrawals.

    All of the games at GoSlot have the same Random Number Generator (RNG) as all other reputable casinos. Furthermore,  all RNG’s have been certified by an official regulatory independent agency. The random number generator is used, in order to make all games fair when it comes to chance.

    If you would like to change your email address, you will need to contact support. Some additional information may be required in order to protect the safety of our players. 

    If you would like to change your email address, you will need to contact support. Some additional information may be required in order to protect the safety of our players Alt. 

    Unfortunately due to regulations, only one account per person, household, physical address or IP is allowed.

    For the time being only Euro is available on GoSlot

    There are two ways in which you can log into your GoSlot account: 

    1. When you make a deposit it will automatically log you into your account and you can resume play.
    2. You can log in by selecting the resume play option found in the hamburger menu, which is located in the top right corner.

    If you have opted into receiving and no longer wish to do so, you may opt out at any time by clicking on the unsubscribe link in the bottom of any marketing email. You may also opt out by going to your settings and changing your preferences from there.

    If you cannot find the reply to your question please email our support team on [email protected], or select the Live Chat to speak to us in real time.

    There may be several reasons why you are not receiving any emails:

     

    1. Make sure you have subscribed to the emails by going to your settings and making sure you are opted into marketing emails.
    2. Some email providers block casino emails from being delivered, thus, you will need to check your spam/ junk folder and mark us as safe senders.
    3. You may have the wrong email address.

    If you cannot locate the issue why you are not receiving any emails, please contact our support team on 

    [email protected] and they will be more than happy to help. 

    The list of countries excluded from registration may be found in the terms and conditions.

    A deposit bonus (aka reload bonus) is a special offer consisting of extra money or free spins. The type and amount of a bonus can vary, and for some bonuses you have to fulfil turnover (wagering) requirements in order to withdraw the bonus amount. Please refer to our promotional page to check out our ongoing bonus offers.

    No you can't, you must be 18 years or older to be able to gamble according to the law. GoSlot always verifies all personal details in order to make sure each player is of legal age. Once a deposit is made, a player account is created. During this step, GoSlot will verify the player’s identity and age, ensuring that they are allowed to play. 

    Once you are logged into your GoSlot account, click on the hamburger menu in the top right corner. From this menu select the settings button. Settings are located just below the balance bar. Due to regulations and player safety, certain details you will not be able to edit yourself. Therefore, in order to change information like Name, Last Name, DOB, etc. you will need to send an email to: [email protected]

    Free Spins (FS) are real money spins on slots that you can make without using the money in your balance. All winnings from Free Spins at GoSlot will be subject to wagering requirements. 

    How do I get Free Spins?

    There are several ways you can get Free Spins.

    1. No deposit Free Spins are normally given as promotional offers by email and/or SMS.
    2. You could win no deposit Free Spins in special promotions like GoGoals, and ongoing promotions.
    3. Free Spins could also be available as a deposit offer. Offers and quantity vary, keep an eye on your inbox for special tailored offers.

    At GoSlot each bonus is used independently of any other bonus. This means that if you would like to forfeit a bonus you can do so without forfeiting all your available bonuses. 

    Therefore, when you have claimed or been accredited more than one bonus, these bonuses will stack behind each other. As soon as you finish your active bonus, the next bonus will automatically load up into your account, and will then be ready for use.

     

    Any stacked bonuses may be seen in your lobby.


    To view your bonuses:

    • open the hamburger menu in the top right corner
    • Select settings
    • Select “bonuses”, here you can see all your bonus information

    If the Free Spin winnings have not automatically added to your balance, this would be due to having another active bonus. Once you have cleared the active bonus, the Free Spin winnings will be automatically added to your balance.

    To activate a bonus on GoSlot, all you have to do is:

     

    • Make sure you are logged into your account
    • Visit the “Deposit” section by clicking the [+Deposit] icon on your player account
    • Choose the bonus you want to activate
    • Make a deposit to activate the bonus

    Any available bonuses can be found in the cashier. Alternatively, you can find all your bonus information in your bonus section.

    There is always something going on at GoSlot. Therefore, you may also wish to take a look at our fantastic

    promotions.

     

    *Hot Tip: Keep an eye on our marketing emails and SMS, as any exclusive offers will only be sent via email or SMS. Not subscribed?

    Subscribe here.

    Since GoSlot is a Trustly Pay and Play Casino, you should check with your bank to see why the deposit failed.

    All Trustly deposits are usually credited within a few minutes.

    Gogoals are a set of fun daily tasks that award Free Spins. Simply open any of your favorite slot games and you will find the GoGoals widget on the left of the game. In the widget you can find all your fun daily tasks. General terms and conditions apply to Free Spins credited from GoGoals.

    Find out more about GoGoals here. 

    When you wish to cash out you can do so by selecting ‘withdraw’. The withdrawal will be processed immediately and the funds removed from your balance. The payment will then be processed and sent to your preferred withdrawal method.

    In order to be compliant with regulations and to keep you and your money safe, in some circumstances we may require some further documentation before a withdrawal can be fully processed.

    We always aim to handle these with the utmost of urgency to ensure a smooth and seamless experience.

    In order to register and deposit, all a player has to do is make a deposit via their trusted online bank — no redirect away from the mobile gaming site is necessary. As the player makes a deposit, Trustly extracts necessary information from the player’s bank account to fulfil KYC requirements and delivers the data to the operator, who can register the player account in the background. 

    Please make sure the browser version you're using is the latest one. Then, ensure your internet connection is functioning properly. In order to optimize your gaming experience, we suggest you close all intensive applications when you're playing online.

    If you have a technical problem while playing (freeze, crash...), you can get back to your session right where you left it next time you launch the game. If you can't relaunch the game right away, the ongoing spin will still be completed on the server side, even if your computer has frozen or your internet has been disconnected. All winnings will be added to your balance as normal.

    At GoSlot, protecting your privacy is a Top Priority, thus, we use multiple different safety procedures to ensure your protection. These include SSL-digital encryption, latest firewall technology and continuous database monitoring. Click here to read all the details about GoSlot’s Privacy Policy.

    If you have any questions or a problem, you can send us an image along with your message - you can do so by taking a screenshot so we can see exactly what you’re referring to.

    Here are a few instructions to take a screenshot using Windows:

    • Make sure what you want to picture is on your screen
    • Press "print screen" on your keyboard
    • Open a "Paint" or "Word" style program on your computer, and use the Ctrl + V (see below for Mac) shortcut (or "paste" from the menu). The screenshot will appear in the program.
    • Save the image on your computer

    Finally, attach the image to the email you want to send us.

    Here are the instructions using Mac:

    • Make sure what you want to picture is on your screen
    • Press Shift + CMD + 3 in order to take the screenshot. The image will be saved on your desktop

    Finally, attach the image to the email you want to send us.

    It's possible your server connection has been lost. Try to log out of your account and log in again. If it still doesn't work, you can also try to close your browser and relaunch it. If the problem persists, please contact our support to assist you.